Shipping Policy
A legal disclaimer
All shipping and delivery times provided are estimates and not guaranteed. While we make every effort to dispatch goods promptly, we are not liable for delays caused by couriers, customs, weather, or other factors beyond our control.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, risk in the goods passes to you upon delivery. It is your responsibility to ensure someone is available to receive the goods at the delivery address provided.
If a delivery is refused, missed, or returned due to incorrect address details or failure to collect, additional charges may apply for redelivery or return shipping.
We are not liable for any indirect or consequential losses arising from delivery delays, including but not limited to loss of earnings, business interruption, or missed appointments.
Nothing in this disclaimer affects your statutory rights under UK consumer law.
Shipping Policy - the basics
We use trusted third-party couriers such as Royal Mail, Parcelforce, DHL, and others to ensure reliable delivery of your order.
Delivery details, including estimated times and tracking information (where applicable), will be included in your Order Confirmation Email.
Delivery Terms
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Orders are shipped to the address provided at checkout.
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We are not liable for delays caused by circumstances beyond our control (e.g. courier disruption, weather, customs delays). If such delays occur, we will inform you with an updated delivery estimate.
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If delivery cannot be completed within 30 days, you are entitled to cancel your order for a full refund.
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Responsibility for the goods passes to you upon delivery.
International Deliveries
We offer international shipping. However, please note:
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You are responsible for ensuring compliance with local import laws.
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You are liable for any customs duties, taxes, or import fees charged by your local authority.
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For information on international shipping options and pricing, please visit our Destinations and Prices page or contact us prior to placing your order.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.